LTA and SMRT engineers have worked tirelessly through the night to address the extensive damage discovered on the tracks and trackside equipment.
Investigations revealed that a defective axle box on a train had dropped, causing one bogie to come off the running rail between Dover and Clementi stations. Additionally, 34 rail breaks were identified along a 1.6-kilometer stretch of track between these stations. The incident also resulted in damage to 3 point machines, which are used for diverting trains onto different tracks, as well as the third rail that supplies power, and several power cables and rail clips.
Investigations revealed that a defective axle box on a train had dropped, causing one bogie to come off the running rail between Dover and Clementi stations. Additionally, 34 rail breaks were identified along a 1.6-kilometer stretch of track between these stations. The incident also resulted in damage to 3 point machines, which are used for diverting trains onto different tracks, as well as the third rail that supplies power, and several power cables and rail clips.
September 26, 2024
SMRT engineers and technicians are currently working to repair and replace the damaged track and equipment, with efforts still ongoing. In the meantime, all Kawasaki Heavy Industries (KHI) trains put into service today have undergone and passed comprehensive axle box functionality checks to ensure safe operations.
To ensure commuters can continue with their journeys, SMRT is operating shuttle train services between Buona Vista and Queenstown stations, as well as between Jurong East and Boon Lay stations. 80 double-deck buses have also been deployed for free bus bridging services between Buona Vista and Jurong East in both directions.
To ensure commuters can continue with their journeys, SMRT is operating shuttle train services between Buona Vista and Queenstown stations, as well as between Jurong East and Boon Lay stations. 80 double-deck buses have also been deployed for free bus bridging services between Buona Vista and Jurong East in both directions.
September 26, 2024
We are still unable to resume train services between Jurong East and Buona Vista stations in both directions today.
We are aiming for a partial restoration of train services on Friday, 27 September, with a single line shuttle service running every 20 minutes between Jurong East and Buona Vista stations.
Restoring train services safely and promptly is our top priority, and we will continue to provide updates as the situation progresses.
We are aiming for a partial restoration of train services on Friday, 27 September, with a single line shuttle service running every 20 minutes between Jurong East and Buona Vista stations.
Restoring train services safely and promptly is our top priority, and we will continue to provide updates as the situation progresses.
September 26, 2024
#PSA 🚨 There will be no rail service between Jurong East and Buona Vista stations tomorrow, 27 Sep.
We explored running a shuttle service between these stations to restore partial service. However, as this would slow down track repairs, we will prioritise repairing and restoring full service earlier.
SMRT is aiming to resume normal operations on Monday, 30 Sept 2024.
➡️ Check out this visual for more info on the travel options available during this period.
Thank you for your understanding. 🙏🏼
We explored running a shuttle service between these stations to restore partial service. However, as this would slow down track repairs, we will prioritise repairing and restoring full service earlier.
SMRT is aiming to resume normal operations on Monday, 30 Sept 2024.
➡️ Check out this visual for more info on the travel options available during this period.
Thank you for your understanding. 🙏🏼
September 26, 2024
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Here’s all you need to know about the #EWL disruption between #BoonLay and #Queenstown stations.
On 25 Sep 2024, a faulty train travelling towards the city was turned back to Ulu Pandan depot. On the way, its axle box dropped and caused the wheels of a bogie to come off the running rail and hit track equipment. This caused fractures along 1.6km of rail, and damaged three point machines, and the third rail.
Without the point machines, trains cannot be diverted onto other tracks, affecting train services on both bounds. Damages to the third rail, which is the power source for trains, also caused a power trip.
We are working hard to restore train services safely and promptly. As train service between Jurong East and Buona Vista stations is unavailable, commuters can take alternative travel options such as other rail lines, free bridging buses and regular buses between the affected stations.
Thank you for your patience and understanding.
On 25 Sep 2024, a faulty train travelling towards the city was turned back to Ulu Pandan depot. On the way, its axle box dropped and caused the wheels of a bogie to come off the running rail and hit track equipment. This caused fractures along 1.6km of rail, and damaged three point machines, and the third rail.
Without the point machines, trains cannot be diverted onto other tracks, affecting train services on both bounds. Damages to the third rail, which is the power source for trains, also caused a power trip.
We are working hard to restore train services safely and promptly. As train service between Jurong East and Buona Vista stations is unavailable, commuters can take alternative travel options such as other rail lines, free bridging buses and regular buses between the affected stations.
Thank you for your patience and understanding.
September 27, 2024
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We understand the impact of the East-West Line (EWL) disruption on your daily commutes. Our teams are working tirelessly to restore full service and have made significant progress thus far. 👷🏽♂️👷🏻♀️
🔔 A gentle reminder that there will be no rail service between Jurong East and Buona Vista stations this weekend too. Alternative travel options, including other rail lines, shuttle trains, and free regular and bridging bus services, will be available to help you reach your destinations.
Thank you for your continued support and understanding during this period.
🔔 A gentle reminder that there will be no rail service between Jurong East and Buona Vista stations this weekend too. Alternative travel options, including other rail lines, shuttle trains, and free regular and bridging bus services, will be available to help you reach your destinations.
Thank you for your continued support and understanding during this period.
September 27, 2024
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While LTA and SMRT teams continue to work hard on the EWL's recovery, we know you will still need to get around.
Besides bridging bus services, do you know that you can also take free regular buses at the free-boarding points near the affected stations? Some of these bus services will connect you to alternative rail lines so you can continue your journey.
Check out the alternative travel options for the affected EWL stations in the visuals above.
Besides bridging bus services, do you know that you can also take free regular buses at the free-boarding points near the affected stations? Some of these bus services will connect you to alternative rail lines so you can continue your journey.
Check out the alternative travel options for the affected EWL stations in the visuals above.
September 28, 2024
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Planning to take a bus along the affected EWL stations? Here’s how you can spot the free-boarding and bridging bus points.🚏
Thank you for your patience as we continue to work hard on recovering the EWL train service. 🙏
Thank you for your patience as we continue to work hard on recovering the EWL train service. 🙏
September 28, 2024
#PSA There will be no train services from #JurongEast to #BuonaVista stations on Mon, 30 Sep. We are working towards resuming train services on Tue, 1 Oct after thorough testing.
Commuter safety is our topmost priority. After completing the repair and restoration works on 28 Sep, stress and loading tests commenced to ensure safe operations.
12 new cracks that were previously not visible appeared on unreplaced rail segments. These cracks occured due to the rail segments being weakened by the damaged train.
More time is needed to replace the affected rail segments and conduct more stress testing to ensure safety before resuming train services.
We seek commuters’ understanding and patience as our engineers do their best to safely resume service as soon as possible.
Commuter safety is our topmost priority. After completing the repair and restoration works on 28 Sep, stress and loading tests commenced to ensure safe operations.
12 new cracks that were previously not visible appeared on unreplaced rail segments. These cracks occured due to the rail segments being weakened by the damaged train.
More time is needed to replace the affected rail segments and conduct more stress testing to ensure safety before resuming train services.
We seek commuters’ understanding and patience as our engineers do their best to safely resume service as soon as possible.
September 29, 2024
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🚧 Last night continued to be a flurry of activity across various work zones, as everyone toiled through the early morning hours, working towards service recovery.
🚉 All the affected rail segments between Clementi and Ulu Pandan Depot have been replaced, and we have also reinstated the third rail. The locomotive stress test, electric meggering test, and track circuit tests have also been completed.
🛠️ The locomotive stress test is crucial to ensure all affected rails are sturdy and welded well before we start the loaded train endurance test today. This means running a fully loaded train across the tracks, and sandbags were used to simulate the weight of a fully loaded train car.
⚙️ Meanwhile, our engineers, together with SMRT’s team, conducted electric meggering testing. This ensures that the third rail and running rail are electrically insulated, so we can safely turn on the traction power supply. ⚡
🚉 All the affected rail segments between Clementi and Ulu Pandan Depot have been replaced, and we have also reinstated the third rail. The locomotive stress test, electric meggering test, and track circuit tests have also been completed.
🛠️ The locomotive stress test is crucial to ensure all affected rails are sturdy and welded well before we start the loaded train endurance test today. This means running a fully loaded train across the tracks, and sandbags were used to simulate the weight of a fully loaded train car.
⚙️ Meanwhile, our engineers, together with SMRT’s team, conducted electric meggering testing. This ensures that the third rail and running rail are electrically insulated, so we can safely turn on the traction power supply. ⚡
September 30, 2024
Starting 1 October, you’ll receive an SMS 📲 if you miss an ERP payment! Make sure your Singapore-registered mobile number is updated on Singpass to get these notifications. ✅
⚠️ Reminder: You have a 5-day grace period to settle any missed ERP payments. After that, a $10 administrative charge will apply.
⚠️ Reminder: You have a 5-day grace period to settle any missed ERP payments. After that, a $10 administrative charge will apply.
September 30, 2024
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#PSA - Train services between Jurong East and Buona Vista stations will resume tomorrow, 1 Oct 2024, from the start of passenger service hours. 🚆⏰
🌙 Our engineers from LTA and SMRT worked through the night to replace the 10 unreplaced rail segments that had developed new cracks, and comprehensively tested the track the track equipment. We have also conducted safety checks throughly to ensure commuter safety. The system is now ready for passenger service. 🛠️
🗓️ For safety reasons, westbound trains will run more slowly at 40km/h for three days from 1-3 Oct 2024. Please plan for additional 5 minutes travel time if you are travelling to the West.
We thank commuters for your patience and understanding during this time. 💚
We are also grateful for all the ground staff - from our Bus Operators and Police Officers from TransCom, Traffic Police and Police Land Divisions, to volunteers - for assisting commuters with their journeys. 🫱🏽🫲🏼
🌙 Our engineers from LTA and SMRT worked through the night to replace the 10 unreplaced rail segments that had developed new cracks, and comprehensively tested the track the track equipment. We have also conducted safety checks throughly to ensure commuter safety. The system is now ready for passenger service. 🛠️
🗓️ For safety reasons, westbound trains will run more slowly at 40km/h for three days from 1-3 Oct 2024. Please plan for additional 5 minutes travel time if you are travelling to the West.
We thank commuters for your patience and understanding during this time. 💚
We are also grateful for all the ground staff - from our Bus Operators and Police Officers from TransCom, Traffic Police and Police Land Divisions, to volunteers - for assisting commuters with their journeys. 🫱🏽🫲🏼
September 30, 2024
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With the EWL set to resume service tomorrow (1 Oct), here’s a behind-the-scenes look at one of the final tests that we did earlier today in preparation for the reopening.
September 30, 2024
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🚆 Regular train services between Jurong East and Buona Vista stations have resumed from this morning.
🧑🏻🔧👷🏻♀️ From repairing and restoring our trains, to assisting commuters with their journeys - here's a huge THANK YOU to all our teams for working around the clock the past few days. 🫶🏼💚
To our commuters, thank you for your patience and understanding during this period.
Please note that for safety reasons, westbound trains will travel more slowly over the next 3 days until 3 Oct 2024. Do plan for an additional 5mins travel time when travelling to the West. 🚄
🧑🏻🔧👷🏻♀️ From repairing and restoring our trains, to assisting commuters with their journeys - here's a huge THANK YOU to all our teams for working around the clock the past few days. 🫶🏼💚
To our commuters, thank you for your patience and understanding during this period.
Please note that for safety reasons, westbound trains will travel more slowly over the next 3 days until 3 Oct 2024. Do plan for an additional 5mins travel time when travelling to the West. 🚄
September 30, 2024