Speaking Now:

Representative for Team 8
Full name: Esther Omah

Speaking Now!

Team 9 representative.

Name: Samuel Ilesanmi

Speaking Now:

Team 10 Representative.

Name: Tyozenda Natalia Nguhemen

Good Night Everyone.

Thank you for showing up!

Audio of Cohort 11 VA Team Presentation.

This is the kind of testimony that makes you believe in the journey you've just embarked with us, across Africa and beyond..

The beautiful part is that we've just began and there's yet so much we want to do for Africans.

Read her full post. It should motivate you.

https://bit.ly/4jx5FJY

... And one year later, we've trained over 15,000 Virtual Assistants across Africa and Beyond.

Meet our Partners.

DEXA CEO Wrote:

It all started with a partnership I engineered last year, with two of the absolute best Virtual Assistant Tutors in the world.

If you've ever picked interest in Virtual Assistance, then you must know Erin and Le-an.

Erin is from the US, but works and teaches globally, Le-an is from the Philippines and her work cuts across nations as well.

During my hunt for content partners, after we've exhausted our available knowledge base for the VA program we were about to kick off, given the rising demand for Virtual Assistants globally.

I came across their incredible work which was nothing short of excellence, distributed through relevant platforms.

I went through a bit more digging, found their direct email addresses and reached out to them.

Despite their busy schedule, traveling from city to city speaking at events or hosting executives, my proposal caught their attention and they agreed to go on this journey of transforming lives with DEXA .

Gave us permission to use their work and Erin even went further to avail us another full premium course, just to ensure the VAs we'll be chunning out are the absolute best.

I believe any Virtual Assistant who hasn't gone through Erin's trainings is still missing out a great deal of knowledge.

Le-an went on to record a video for us and granted us access to some of her best available work.

Exactly 12 months down the line, we've trained 15,300 and counting in our tuition-free VA bootcamp.

I want to sincerely appreciate these rare gems that have become a huge part of our impact story across Africa.

We just really wanted to Change lives, reduce cyber crime involvement and lift many out of poverty through tech skills trainings.

Thank you Erin for trusting us with your reputation.

And Thank you Le-an for going all out to go on this journey with us.

The entire DEXA professional community of now over 57,000 registered learners on our platform want to say Thank you and we love you.

Remember these?

Erin; https://www.facebook.com/share/v/1EAH6jGbnV/

Le-an: https://www.facebook.com/share/v/1ABqVJChJd/

Please love on these Angels for us.

See links to their profiles below.

Erin Booth: https://www.linkedin.com/in/erinfrostbooth

Le-an Lai Lacaba

LinkedIn: https://www.linkedin.com/in/leanlailacaba

𝑻𝒊𝒎𝒆 𝒘𝒊𝒍𝒍 𝒑𝒂𝒔𝒔, 𝒔𝒎𝒊𝒍𝒆𝒔 𝒎𝒂𝒚 𝒇𝒂𝒅𝒆, 𝒊𝒏𝒌𝒔 𝒎𝒂𝒚 𝒅𝒓𝒚, 𝒃𝒖𝒕 𝒎𝒚 𝒘𝒐𝒓𝒅𝒔 𝒘𝒊𝒍𝒍 𝒍𝒊𝒗𝒆 𝒐𝒏 𝒊𝒏 𝒚𝒐𝒖𝒓 𝒉𝒆𝒂𝒓𝒕" -

𝑀𝓇 𝒜𝓌𝑒𝓈𝑜𝓂𝑒

Written by DEXA CEO, Victor Kelechi Kingsley.

Kindly engage on this post on our CEO's page.

And if you're in Owerri, do well to drop relevant questions, he'll notice and respond.

It's an opportunity to network and be mentored directly by a Tech startup founder who has built a global brand. 😊


https://www.facebook.com/share/1RgiDqPaHH/

… Above all powers, above all kings.
Above all nature and all created things. Above all wisdom and all the ways of man. You were here before the world began.

… Above all kingdoms, above all thrones.

Above all wonders the world has ever known. Above all wealth and treasures of the earth. There's no way to measure what You're worth

… Crucified, laid behind a stone
You lived to die, rejected and alone
Like a rose, trampled on the ground
You took the fall and thought of me
*Above all*

*Happy Easter.*

Always remember that he didn't die in their hands, a weak man, despite all the sufferings and torture they put him through.

Jesus could save himself, but chose to willingly give up the ghost, just so he could justify and save you eternally.

Living for him should be an honour.

Enjoy your Easter in Remembrance of his Death and Resurrection.

Amen!

Unpopular opinion, But...

"Our CEO for don accept your invitation to speak at your networking event, seminar, University event, tech event, etc, but you neva finish your DEXA course 🙈.

Chief Procrastinator of Isreal. 😊

You fit procrastinate him speaking time.

😅✌😎


(This was written in Nigerian pidgin English).

Congratulations to Bertha. She just completed and secured her Certificate from Erin booth's premium course.

Our second VA certification programme. The one you're enrolled into After the frist intensive training.

Jobs will get easier like fresh air in a beautiful garden now. 😊

Congratulations! Well deserved.

Hello Professionals,

We are seeking an exceptional Customer Service Manager – West Africa (REMOTE) to lead and elevate our user support operations across the region. In this role, you will build and manage a high-performing, multilingual team that delivers fast, accurate, and fully compliant service to our fintech customers—from SMEs in Lagos to startups throughout West Africa.

Preferred Locations: #Zambia, #Kenya, #Ghana, #Cameroon, #Senegal, #Togo & #Mali

Key Responsibilities
- Regional Strategy & Leadership: Design and execute a unified customer-experience roadmap for West Africa, ensuring consistent service levels and brand voice in each market.
- Operational Excellence: Establish and track SLAs (e.g., CSAT, FCR, TTR), streamline ticket workflows, and roll out scalable processes to handle high-volume inquiries.
- Cross-Functional Collaboration: Work closely with Product, Risk & Compliance, and Tech teams to translate customer insights into product enhancements and to maintain rigorous AML/KYC standards.
- Talent Management: Recruit, onboard, and mentor local team leads and agents; develop ongoing training programs covering our product suite, soft skills, and regulatory requirements.
- Quality Assurance & Compliance: Perform regular interaction audits, enforce fintech compliance protocols, and lead root-cause analyses for escalations.
- Customer Advocacy: Own high-priority escalations, pinpoint friction in the customer journey, and launch proactive outreach initiatives to drive loyalty.

What We’re Looking For
- Experience: 5+ years in customer-service or contact-center leadership, ideally in fintech or digital payments.
- Regional Expertise: Proven success managing remote, multilingual teams across West Africa.
- Analytical Mindset: Comfortable with CRM/reporting platforms (Zendesk, Salesforce, etc.) and data-driven decision-making.
- Regulatory Know-How: Deep understanding of West African financial regulations, consumer behavior, and local languages (English required; French a strong plus).
- Leadership Skills: Excellent communicator, problem-solver, and stakeholder manager.
- Startup Agility: Adaptable, resourceful, and ready to scale fast in a dynamic environment.

If you or someone you know fits this profile, please send a CV to recruitwithme2@gmail.com with the subject line “Customer Service Manager – West Africa.”

Thank you for your referrals and for helping us find the talent to champion superior support across the region 🙏

#CustomerService #FintechJobs #WestAfricaJobs #MultilingualTeam #AfricaHiring

DEXA is not the one hiring. 👆

But kindly apply if you fit the description and have the qualifications.

Are you interested in building a Tech Career? And you live in Owerri, Imo State [Nigeria]

Maybe you don't live in Owerri and would love a recorded version of the Masterclass afterwards,

This event is for you. Do not miss it for anything.

Now Go to this post and tell us why you really need to attend this conference/masterclass and you could win a Free Regular Ticket or a Discount on the Tech Accelerator Pass:


(Like, Comment and Share) for your entry to count.

Let's Go!!!


https://www.facebook.com/share/15j2tbGXdR/


PS: Our CEO will be handling the core sessions. Nothing beats learning from a Tech startup founder and a Builder in the African Tech space.

https://www.facebook.com/share/15j2tbGXdR/