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Zoomtopia: ON ✨

Don't forget to set your OOO status before diving into all the excitement of #Zoomtopia! See you online tomorrow 👋 https://t.co/4Ybil7hmeT

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T-minus 1 hour until the #Zoomtopia keynote starts! 🎬 Tune in live on X at 10 AM PT ⏰

Hear from Zoom founder & CEO @ericsyuan as he dives into innovation at Zoom and explores how to Work Happy with AI Companion ✨ https://t.co/xx5NFl8QA4

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The #Zoomtopia keynote starts…NOW! 🎬 Tune in to hear from Zoom founder & CEO @ericsyuan on how to Work Happy with AI Companion ✨ ⬇️

Zoomtopia 2024 https://t.co/HeYs5jMpUs - Zoom

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Just announced at #Zoomtopia 2024 — Zoom and @ServiceNow will usher in a new era of intelligence to help manage actions across the workday! 📣✨

💬 “Through our enhanced collaboration with ServiceNow, we continue to deliver seamless interactions across both platforms with GenAI capabilities and embedded user interfaces...Integrating Zoom AI Companion with ServiceNow takes productivity to the next level, empowering customers to move seamlessly from meetings to productivity, reducing admin time and streamlining workflows.” -@ericsyuan, founder and CEO, Zoom

The integration requires the purchase of both Zoom’s custom AI Companion add-on and ServiceNow Now Assist, and the custom Zoom AI Companion add-on announced today will be generally available in the first half of 2025 for $12 per user per month.

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Zoom has evolved into an AI-first work platform for human connection ✨

With AI innovations at its core, Zoom Workplace and Business Services empowers individuals and team collaboration, freeing you up for the work that matters most and to work happy with AI Companion ✅

#Zoomtopia

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Over 4 million customer accounts are enabled with AI Companion for Zoom Workplace, including 57% of Fortune 500 companies! 🌟

And since day one, AI Companion is included at no additional cost with paid plans because we want everyone across your organization to be able to access its power ✨

#Zoomtopia

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🆕 Coming in 2025, you'll have the ability to tailor Zoom AI Companion to your unique needs with the custom AI Companion add-on for your Zoom Workplace license ✨ https://t.co/FqLgiU8a2p

⚙️ Customize your experience with Zoom AI Studio
➕ Connect with your third-party apps
👤 Level up your skills and scale your impact with a personalized coach and the ability to generate video clips from text that look/sound like you

#Zoomtopia

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New AI innovations for Zoom Workplace to help you manage your workday and collaborate better, whether you're remote, in-office, or hybrid ✨ https://t.co/ue0avjJ2iH

✅ Zoom Tasks, an AI-first solution that will help you detect, recommend, and complete tasks

💡 Meeting Agendas with AI Companion for Zoom Meetings

📞 Real-time Summaries and Ask Questions for Zoom Phone

⏯️ AI Companion video clip generation for Zoom Clips

🏢 AI Companion for in-person meetings and Workspace Reservation

👥 Employee Insights and AI Companion for @Workvivo

#Zoomtopia

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Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 https://t.co/fmZ6tSmDRL

✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license!

💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat

👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging

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As customer expectations rise, the future of #CX is all about balancing AI with human touch ✨ Explore how combining both can create seamless experiences that keep your customers and agents loyal 👉 https://t.co/lMs4F5NxSR

At Zoom, we’ve built our federated AI capabilities for Zoom Contact Center with AI Companion and AI Expert Assist to enhance, not replace, the human connection between agents and customers 👤 ✅

#Zoomtopia

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New Zoom Workplace, AI Companion, and @workvivo solutions tailored specifically for our government, healthcare, education, retail, and manufacturing customers 🤝➡️ https://t.co/84yvtOqXhs

#Zoomtopia

Click the link above or read below to see what's new 👇 https://t.co/uvAmiIoQGV

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That's a wrap on the #Zoomtopia 2024 keynote! Check out all the latest product innovation announcements here ➡️ https://t.co/pAzmLHzsEs

A sincere thank you to everyone who joined us today to learn about the new innovations for our AI-first work platform, so you can work happy with AI Companion ✨ 💙

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Zoom and @ServiceNow usher in an era of intelligence to help manage actions for peak productivity​! 👉 https://t.co/W6JvZTeHVg

💬 “What are you going to do when the agents are built on functional systems in silos?...It may be helpful to have one platform that you can corral all the agents into a workflow so people can work across an organization and teams to get stuff done. And best of all, Zoom will be right front center in all of that.” -Bill McDermott, Chairman & CEO, ServiceNow

#Zoomtopia

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Zoom and @ServiceNow usher in an era of intelligence to help manage actions for peak productivity! 👉 https://t.co/W6JvZTeHVg

💬 “What are you going to do when the agents are built on functional systems in silos?...That’s when you need a platform that you can corral all the agents into a workflow so people can work across an organization and teams to get stuff done. And best of all, Zoom will be right front center in all of that.” - @BillRMcDermott , Chairman & CEO, ServiceNow

#Zoomtopia

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In our next Humans of CX spotlight, we’re excited to introduce MJ! She goes above and beyond in her technical support role to make a real difference in her customers' lives 👩‍💻💙

💬 “I can feel the tears of her happiness in her voice and I'll never forget what she said…MJ, you are an angel, you saved my day and you will save a child. Bless your heart.” -MJ Equiron, Tech Support Engineer, Zoom

Missed the #CX spotlight at #Zoomtopia? No problem—you can still catch all the insights on Zoom CX innovations focused on AI, and how automation and advanced AI technologies are playing a starring role in shaping the future of customer experiences by watching the video-on-demand here ➡️ https://t.co/BeOKd0s45J

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We just unveiled some exciting new AI-first innovations at #Zoomtopia this week! 🎉 Check out what people are saying about the latest from Zoom, and catch up on what’s new here ➡️ https://t.co/LsrmHIFpUD https://t.co/xzQ2Vpwh68

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.@zscaler CIO Praniti Lakhwara joined us on stage at the #Zoomtopia keynote this week to chat about how her organization has adopted Zoom AI Companion organically into their daily workflows — and without a lot of training from IT, given the intuitive design of the tool ✨

Thanks for joining us, Praniti! 💙

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Missed the #Zoomtopia keynote? We’ve got you covered ✅ 👉 https://t.co/6YwCI3WRI1

Watch the replay to discover what’s new from Zoom, including new AI-first innovations for Zoom Workplace, AI Companion, Zoom CX, Workvivo, industry solutions, and more! ✨ https://t.co/gmh6kkAzYN

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#Zoomtopia 2024 delivered some game-changing AI-first innovations, and Patrick Kelley is here to break them all down! ⏱️

Watch our latest ‘Got a Minute?’ episode as he recaps all the exciting new Zoom product updates announced at the event—from AI Companion 2.0 to AI Studio, industry-specific solutions, and much more. ✨

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A huge thank you to everyone who joined us at #Zoomtopia, both in-person and virtually, earlier this month! 🙌

Zoomtopia 2024 marked a pivotal moment in our journey to establish Zoom as an AI-first work platform for human connection, enabling you to work happy with Zoom AI Companion. We were excited to unveil our next-generation AI-first innovations for Zoom Workplace, including AI Companion 2.0, custom AI Companion add-ons, Zoom Tasks, plus new Zoom CX capabilities, industry solutions and more—designed to supercharge productivity and enhance your workday. ✨

Catch some of our favorite moments from the event, and share yours in the comments below 💙👇