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When we told you AI Companion is woven into every aspect of Zoom Contact Center, we weren’t exaggerating:✨
⚡ Retrieves all customer info from CRMs and knowledge bases so agents can solve problems lightning-fast
📞 Enables smooth transitions and quick issue resolution with seamless call summaries
📊 Offers easy access to customer data from custom-built apps or third-party data – all within a single screen
👩💻 Helps supervisors support agents in real-time with AI-enhanced context
Catch up on all of our Zoom #CX innovations here 👉 https://t.co/nupoavha6l
When we told you AI Companion is woven into every aspect of Zoom Contact Center, we weren’t exaggerating:✨
⚡ Retrieves all customer info from CRMs and knowledge bases so agents can solve problems lightning-fast
📞 Enables smooth transitions and quick issue resolution with seamless call summaries
📊 Offers easy access to customer data from custom-built apps or third-party data – all within a single screen
👩💻 Helps supervisors support agents in real-time with AI-enhanced context
Catch up on all of our Zoom #CX innovations here 👉 https://t.co/nupoavha6l
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When we told you AI Companion is woven into every aspect of Zoom Contact Center, we weren’t exaggerating: ✨
⚡ Retrieves customer info from CRMs and knowledge bases so agents can solve problems lightning-fast
📞 Enables smooth transitions and quick issue resolution with seamless call summaries
📊 Offers easy access to customer data from custom-built apps or third-party data – all within a single screen
👩💻 Helps supervisors support agents in real-time with AI-enhanced context
Catch up on all of our Zoom #CX innovations here 👉 https://t.co/nupoavha6l
When we told you AI Companion is woven into every aspect of Zoom Contact Center, we weren’t exaggerating: ✨
⚡ Retrieves customer info from CRMs and knowledge bases so agents can solve problems lightning-fast
📞 Enables smooth transitions and quick issue resolution with seamless call summaries
📊 Offers easy access to customer data from custom-built apps or third-party data – all within a single screen
👩💻 Helps supervisors support agents in real-time with AI-enhanced context
Catch up on all of our Zoom #CX innovations here 👉 https://t.co/nupoavha6l
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Join Charlie Mitchell and Kentis Gopalla as they discuss 4️⃣ predictions for the future of contact center workforce engagement management 👇
Join Charlie Mitchell and Kentis Gopalla as they discuss 4️⃣ predictions for the future of contact center workforce engagement management 👇
Watch Now ▶ Do You Agree? 4 Predictions for the Future of Contact Center #WEM 🦾
CX Today's Charlie Mitchell hosts Kentis Gopalla, Head of Product Ecosystem for the @Zoom Contact Center & Zoom Phone 👇
https://t.co/am4leL0TTn #cx #cxnews #ccaas
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AI-powered contact centers are the future ✨
Explore this @Frost_Sullivan visual white paper on how AI is reshaping the customer and employee experience, and how Zoom is driving this transformation 👇
AI-powered contact centers are the future ✨
Explore this @Frost_Sullivan visual white paper on how AI is reshaping the customer and employee experience, and how Zoom is driving this transformation 👇
#ArtificialIntelligence is Transforming the Contact Center 📞🤖
Download this visual white paper to learn about:
🔴 The current and future state of AI in the contact center
🔴 AI implementation
🔴 Where AI can best be applied
https://t.co/XteEFGbKUO #cx #cxnews #ccaas | @Zoom
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“Intelligent contact centers need a platform born in the cloud without tech debt and a modern, reliable network and architecture.” -Chandler Galt, Senior Product Marketing Manager for Zoom Contact Center 💬
See how Zoom is ahead of the game in transforming CX with #AI-bolstered data sets ✨👇
“Intelligent contact centers need a platform born in the cloud without tech debt and a modern, reliable network and architecture.” -Chandler Galt, Senior Product Marketing Manager for Zoom Contact Center 💬
See how Zoom is ahead of the game in transforming CX with #AI-bolstered data sets ✨👇
AI Training AI: Welcome to the Intelligent Contact Center 🧠🤖
The intelligent #contactcenter leverages AI to bolster its data sets. It then utilizes those enhanced data sets to improve #AI 👇
https://t.co/sXmSj4JNu0 #cx #cxnews #ccaas | @Zoom
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.@CustContactWeek 2024 is here! 🌟 Join Chris Morrissey, Head of CX Sales at Zoom, and Charlie Mitchell, Senior Editor at @cxtodaynews as they discuss Zoom's impressive 246% year-over-year growth in CCaaS deals. Dive into topics like the third wave of CCaaS platforms, the benefits of a unified CCaaS platform, and much more in this engaging chat 👇 #CCW2
.@CustContactWeek 2024 is here! 🌟 Join Chris Morrissey, Head of CX Sales at Zoom, and Charlie Mitchell, Senior Editor at @cxtodaynews as they discuss Zoom's impressive 246% year-over-year growth in CCaaS deals. Dive into topics like the third wave of CCaaS platforms, the benefits of a unified CCaaS platform, and much more in this engaging chat 👇 #CCW2
Zoom on Its 246% Spike In Contact Center Deals & the Third Wave of #CCaaS 💹
Broadcast from #CCW24 in Las Vegas, CX Today's Charlie Mitchell hosts Chris Morrisey, Head of CX Sales at @Zoom.
https://t.co/ZA8RE8at3e #cx #cxnews
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With contact center AI investments on the rise, the question of how AI solutions impact customers and agents start to come into the picture. We’ve infused AI across all of our CCaaS packages to allows customers to pick and choose the best use cases for their specific requirements.
“We’re thinking about AI in these three buckets. How are we exceeding customer expectations, empowering agents, and making sure the business has the insight it needs?” -Michelle Couture, Global Lead of CX Product Marketing, Zoom
Read more about it 👇
With contact center AI investments on the rise, the question of how AI solutions impact customers and agents start to come into the picture. We’ve infused AI across all of our CCaaS packages to allows customers to pick and choose the best use cases for their specific requirements.
“We’re thinking about AI in these three buckets. How are we exceeding customer expectations, empowering agents, and making sure the business has the insight it needs?” -Michelle Couture, Global Lead of CX Product Marketing, Zoom
Read more about it 👇
Contact Center AI Investment Is Surging. Here’s Why & Where It’s Being Deployed 🚀
Agent-assist, identity verification, and self-service bots are the top three areas for increased #AI spending 👇
https://t.co/p6J1SEDOzU #cx #cxnews #ccaas | @Zoom
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While meeting customers where they are is essential, it's important to direct them to the best resolution channel to reduce complexity and enhance service quality by leveraging omnichannel platforms and AI technologies 👩💻
See how Zoom Contact Center with AI Companion exemplifies how businesses can integrate these solutions to optimize customer interactions 👇
While meeting customers where they are is essential, it's important to direct them to the best resolution channel to reduce complexity and enhance service quality by leveraging omnichannel platforms and AI technologies 👩💻
See how Zoom Contact Center with AI Companion exemplifies how businesses can integrate these solutions to optimize customer interactions 👇
The key to stellar customer service? Meet customers where they are but guide them to the best resolution channel.
Discover the evolution of the "channel of choice" mantra from @Zoom
#CustomerExperience #CX #Omnichannel
https://t.co/bweN4cli7j
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Curious about the future of CCaaS platforms? 🌟 Dive into these insights from industry experts as they explore the latest trends and innovations shaping the next generation of contact centers 👤
From AI advancements to strategic partnerships, these 5️⃣ expert takes will help you stay ahead in the CCaaS game 👇
Curious about the future of CCaaS platforms? 🌟 Dive into these insights from industry experts as they explore the latest trends and innovations shaping the next generation of contact centers 👤
From AI advancements to strategic partnerships, these 5️⃣ expert takes will help you stay ahead in the CCaaS game 👇
🔮 The Future of CCaaS Platforms: 5 Expert Takes
The definition of a contact center / CCaaS platform is evolving, and five industry experts share their takes on where this trend will take us 👇
https://t.co/OOTZ8wVxCA
#cx #ccaas #customerexperience #contactcenter #zoom | @Zoom
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"At Zoomtopia, we are going to be announcing even more innovations than we already have. Specifically around GenAI and how we’re utilizing those capabilities to humanize the AI experience." -Michelle Couture, Global Product Marketing Lead for Customer Experience, Zoom ✨
Don’t miss out—register for hashtag#Zoomtopia today! 👉 https://t.co/FaFIEPL2Km
In the meantime, hear from Michelle Couture and @cxtodaynews's Charlie Mitchell on practical examples of how Zoom hashtag#AI is supporting contact center agents, businesses and more! ⬇️
"At Zoomtopia, we are going to be announcing even more innovations than we already have. Specifically around GenAI and how we’re utilizing those capabilities to humanize the AI experience." -Michelle Couture, Global Product Marketing Lead for Customer Experience, Zoom ✨
Don’t miss out—register for hashtag#Zoomtopia today! 👉 https://t.co/FaFIEPL2Km
In the meantime, hear from Michelle Couture and @cxtodaynews's Charlie Mitchell on practical examples of how Zoom hashtag#AI is supporting contact center agents, businesses and more! ⬇️
Why You Still Need Your Agents In a World of GenAI 💬
CX Today’s Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at @Zoom
👉 https://t.co/upleLAzG0f
#cx #ccaas #ai #genai #artificialintelligence #generativeai #zoomtopia #zoom https://t.co/bIszVk6H6d
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Today marks the first day of Customer Service Week 2024! 🎉 As AI continues to transform the industry, let’s not forget our incredible customers and tech support engineers who bring the heart to #CX 💙 Over the next few weeks, we’ll be spotlighting their talent and dedication in a special series: Humans of CX! 👤✨
Join us at #Zoomtopia on October 9 for the CX spotlight, "AI and the future of customer experience," where Zoom’s CX leaders will explore how AI empowers—not replaces—agents and more. Don’t miss out! Register now 👉 https://t.co/iBtK3mp4jz
Today marks the first day of Customer Service Week 2024! 🎉 As AI continues to transform the industry, let’s not forget our incredible customers and tech support engineers who bring the heart to #CX 💙 Over the next few weeks, we’ll be spotlighting their talent and dedication in a special series: Humans of CX! 👤✨
Join us at #Zoomtopia on October 9 for the CX spotlight, "AI and the future of customer experience," where Zoom’s CX leaders will explore how AI empowers—not replaces—agents and more. Don’t miss out! Register now 👉 https://t.co/iBtK3mp4jz
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Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 https://t.co/fmZ6tSmDRL
✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license!
💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat
👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging
Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 https://t.co/fmZ6tSmDRL
✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license!
💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat
👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging
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As customer expectations rise, the future of #CX is all about balancing AI with human touch ✨ Explore how combining both can create seamless experiences that keep your customers and agents loyal 👉 https://t.co/lMs4F5NxSR
At Zoom, we’ve built our federated AI capabilities for Zoom Contact Center with AI Companion and AI Expert Assist to enhance, not replace, the human connection between agents and customers 👤 ✅
#Zoomtopia
As customer expectations rise, the future of #CX is all about balancing AI with human touch ✨ Explore how combining both can create seamless experiences that keep your customers and agents loyal 👉 https://t.co/lMs4F5NxSR
At Zoom, we’ve built our federated AI capabilities for Zoom Contact Center with AI Companion and AI Expert Assist to enhance, not replace, the human connection between agents and customers 👤 ✅
#Zoomtopia
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In our next Humans of CX spotlight, we’re excited to introduce MJ! She goes above and beyond in her technical support role to make a real difference in her customers' lives 👩💻💙
💬 “I can feel the tears of her happiness in her voice and I'll never forget what she said…MJ, you are an angel, you saved my day and you will save a child. Bless your heart.” -MJ Equiron, Tech Support Engineer, Zoom
Missed the #CX spotlight at #Zoomtopia? No problem—you can still catch all the insights on Zoom CX innovations focused on AI, and how automation and advanced AI technologies are playing a starring role in shaping the future of customer experiences by watching the video-on-demand here ➡️ https://t.co/BeOKd0s45J
In our next Humans of CX spotlight, we’re excited to introduce MJ! She goes above and beyond in her technical support role to make a real difference in her customers' lives 👩💻💙
💬 “I can feel the tears of her happiness in her voice and I'll never forget what she said…MJ, you are an angel, you saved my day and you will save a child. Bless your heart.” -MJ Equiron, Tech Support Engineer, Zoom
Missed the #CX spotlight at #Zoomtopia? No problem—you can still catch all the insights on Zoom CX innovations focused on AI, and how automation and advanced AI technologies are playing a starring role in shaping the future of customer experiences by watching the video-on-demand here ➡️ https://t.co/BeOKd0s45J
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In this Humans of CX episode, we're featuring Carren Haudar, who reminds us that patience and empathy are at the heart of great customer experiences. 💙
💬 “The key is taking time. You have to understand their level of understanding of how things work. So explaining to him and walking him through how to use it for the first time." - Carren Haudar, Tech Support Engineer, Zoom 👩💻
Watch more inspiring #CX stories and find resources to help empower your agents with #AI here 👉 https://t.co/lGcTsLefO7
In this Humans of CX episode, we're featuring Carren Haudar, who reminds us that patience and empathy are at the heart of great customer experiences. 💙
💬 “The key is taking time. You have to understand their level of understanding of how things work. So explaining to him and walking him through how to use it for the first time." - Carren Haudar, Tech Support Engineer, Zoom 👩💻
Watch more inspiring #CX stories and find resources to help empower your agents with #AI here 👉 https://t.co/lGcTsLefO7
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For our next 'Humans of CX' episode, we're shining the spotlight on Karla Guerrero, Tech Support Engineer at Zoom, who takes pride in delivering genuine, human-centered customer service. 👩💻
🗣️ In her words: “I recently received some amazing feedback from a customer who said, it's really refreshing to have excellent responses from people providing customer service rather than bots and people following screens—that really made my day!” 💙
Explore more uplifting #CX stories and discover ways to elevate your agents 👉 https://t.co/lGcTsLefO7
For our next 'Humans of CX' episode, we're shining the spotlight on Karla Guerrero, Tech Support Engineer at Zoom, who takes pride in delivering genuine, human-centered customer service. 👩💻
🗣️ In her words: “I recently received some amazing feedback from a customer who said, it's really refreshing to have excellent responses from people providing customer service rather than bots and people following screens—that really made my day!” 💙
Explore more uplifting #CX stories and discover ways to elevate your agents 👉 https://t.co/lGcTsLefO7
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Meet Brian Lau, Tech Support Engineer at Zoom, who understands that delivering great customer experiences is a team effort, with both customer-facing roles and behind-the-scenes champions playing crucial parts in providing excellent support 💙
💬 “I would like to commend all of the people who update our knowledge based articles. Being able to provide quality and easy-to-follow instructions elevates the customer experience. This is always a group effort, customer-facing or non-customer facing.”
Discover more inspiring 'Humans of #CX' stories and explore how #AI can empower your agents today ➡️ https://t.co/lGcTsLefO7
Meet Brian Lau, Tech Support Engineer at Zoom, who understands that delivering great customer experiences is a team effort, with both customer-facing roles and behind-the-scenes champions playing crucial parts in providing excellent support 💙
💬 “I would like to commend all of the people who update our knowledge based articles. Being able to provide quality and easy-to-follow instructions elevates the customer experience. This is always a group effort, customer-facing or non-customer facing.”
Discover more inspiring 'Humans of #CX' stories and explore how #AI can empower your agents today ➡️ https://t.co/lGcTsLefO7
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In the final episode of our 'Humans of CX' series, we’re excited to spotlight Gretchen Sanchez. Her commitment to addressing customer inquiries with empathy and patience leaves a lasting, positive impact on both her customers and herself.
🗣️ As Gretchen puts it, “This kind of feedback warms my heart and gives me the motivation to continue to deliver happiness.”
See more inspiring #CX stories and resources to empower your agents with #AI 👉 https://t.co/lGcTsLefO7
In the final episode of our 'Humans of CX' series, we’re excited to spotlight Gretchen Sanchez. Her commitment to addressing customer inquiries with empathy and patience leaves a lasting, positive impact on both her customers and herself.
🗣️ As Gretchen puts it, “This kind of feedback warms my heart and gives me the motivation to continue to deliver happiness.”
See more inspiring #CX stories and resources to empower your agents with #AI 👉 https://t.co/lGcTsLefO7
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Don’t miss this insightful conversation between Zoom’s Global Head of CX Ecosystem Brandon Knight and CX Today’s Charlie Mitchell as they break down the top 5️⃣ pressing contact center challenges in 2025 👇
Don’t miss this insightful conversation between Zoom’s Global Head of CX Ecosystem Brandon Knight and CX Today’s Charlie Mitchell as they break down the top 5️⃣ pressing contact center challenges in 2025 👇
🖐 5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Brandon Knight, Global Head of CX Ecosystem at @Zoom, joins CX Today’s Charlie Mitchell to run through five of the most pressing contact center challenges for 2025
👉 https://t.co/1DRP1hylKv
#cx #zoom https://t.co/aD2ankb0TM
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We asked 6️⃣ industry analysts to share their predictions and insights on how #AI, proactive outreach, and agent up-skilling will reshape #CX in 2025 👉 https://t.co/UwwPZ8FN2e
2024 was a year of rapid change for customer experience, and the momentum shows no signs of slowing down 📈
The contact center space has been a prevalent use case for generative AI and has felt its impact significantly. However, AI implementation isn’t always straightforward, and CX leaders face unique challenges as they strive to unlock its full potential 👤
Read what some of the top industry analysts had to say on the impact of AI in the contact center, and what companies need to know to be successful in the CX space in the new year ✨👇
We asked 6️⃣ industry analysts to share their predictions and insights on how #AI, proactive outreach, and agent up-skilling will reshape #CX in 2025 👉 https://t.co/UwwPZ8FN2e
2024 was a year of rapid change for customer experience, and the momentum shows no signs of slowing down 📈
The contact center space has been a prevalent use case for generative AI and has felt its impact significantly. However, AI implementation isn’t always straightforward, and CX leaders face unique challenges as they strive to unlock its full potential 👤
Read what some of the top industry analysts had to say on the impact of AI in the contact center, and what companies need to know to be successful in the CX space in the new year ✨👇