How to define Customer Health? here's a great article from customer success box.
https://customersuccessbox.com/blog/crafting-customer-health-score-brings-predictability
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#product #productmanagment #customersuccess CustomerSuccessBox
source: customer success box
https://customersuccessbox.com/blog/crafting-customer-health-score-brings-predictability
Want to get our posts directly to your phone? Join our Telegram channel or send us a message via WhatsApp to +972523888570 to join out WhatsApp Broadcast posts. https://www.t.me/pminnovation
#product #productmanagment #customersuccess CustomerSuccessBox
source: customer success box
The Customer Success Blog for SaaS | CustomerSuccessBox
Crafting an overall Customer Health Score that brings in Predictability
If you setup the Customer Health score parameters wisely, it will help you not only predict churn but also act as a leading indicator of the overall health.