List '1397930001362657281' on X/Twitter

Customer experience without a plan? Expect CX that falls flat and a fast-moving market that leaves you behind 👇

At our #ZoomCXSummit, we tackled this head-on. Industry experts and CX leaders shared how to move from AI ambition to real outcomes with the right frameworks, data, and alignment in place.

Here are some of the highlights ⤵️
✅ @BrittanyHodak's SUPER Model: A proven approach to turning everyday customers into loyal superfans by combining human empathy with AI-driven personalization
✅ New insights from @MorningConsult's Zoom-commissioned global research: 90% of customers value fast, accurate resolution above all else and AI plays a critical role
✅ Real stories from Zoom CX customers: Jonathan Hypes, Paula Morton, and Max Malloy share how they’ve implemented AI in their contact centers and the impact it's had

Click the link in this thread to see the full blog! 🔗

List '1397930001362657281' on X/Twitter

RT @VALORANT: he's back and this time he has a gun

Play VALORANT for 15 minutes now through June 30th to get the exclusive WHO GAVE HIM A GUN? @discord Avatar Decoration: https://t.co/HH3efEFFvP https://t.co/8aDEHc9xhp

List '1397930001362657281' on X/Twitter

RT @SamuelBickett: Jimmy Yang’s contract was with the Hong Kong Tourism Board, which used his partnership to promote the city within the US. This raises the question of whether Yang broke US law by not registering as a foreign agent under FARA—it appears likely he did. https://t.co/s0ZrXrfTrL

Why is American comedian @JimmyOYang_ doing promotional material for the HKETO, the authoritarian Hong Kong government’s propaganda and intelligence gathering arm abroad? He’s a funny and seemingly smart guy—very disappointing to see this. https://t.co/VbG22TsVda - Samuel Bickett

List '1397930001362657281' on X/Twitter

Now you can add even more personality to your @instagram Notes with custom colors and emojis. https://t.co/Xzw6gO4JRf

List '1397930001362657281' on X/Twitter

btwww, you can now customize your Notes 🧑‍🎨

just type what you want to say, choose a color that fits your mood and pick your fav emoji ⭐ https://t.co/mxs2fz7mnG

List '1397930001362657281' on X/Twitter

Apparently, Uber’s backend would throw error if you try to book more than three Reserve trips, according to the update from Uber Support

I wonder if this is due to some hardcoded limit on their backend, or a limitation with their payment processor

Just wish they’d communicate this limit more clearly when riders try to book Reserve rides, rather than throwing this vague error message

List '1397930001362657281' on X/Twitter

Happy 20th birthday to Google Earth 🌍

To celebrate, here’s a thread of historical imagery, showing how major cities and other areas have transformed over time.

Like our own Gradient Canopy office, located in Mountain View, CA — see how it changed between 2015 and 2025. https://t.co/w00PWqtRYh

List '1397930001362657281' on X/Twitter

WhatsApp beta for Android 2.25.19.17 update is rolling out on the Google Play Store. https://t.co/tJZIMkSDyW

List '1397930001362657281' on X/Twitter

RT @vitalbaa: Lo dicevo in pandemia, lo dico oggi, dopo una giornata in cui ho letto cose di ogni tipo, per lo più assurde, salvo quelle scritte da esperti veri: la conoscenza della normativa privacy non si improvvisa, e non può improvvisarla nemmeno chi si occupa di diritto in ambiti diversi.